Payments

  • Mar272020
    faqs

    I forgot my password, how can I reset it?

    By

    Please visit the following page to reset your password: https://botany.bio/my-account/lost-password/ If the system doesn’t recognize your login email it’s possible…

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    Botany Biosciences
  • Mar272020
    faqs

    Can I pay with PayPal?

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    Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy,…

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    Botany Biosciences
  • Mar272020
    faqs

    Can I pay with Amazon, Stripe, etc.?

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    Unfortunately we are unable to accept payments sent via Amazon and Stripe for the same reason we cannot accept payments…

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    Botany Biosciences
  • Mar272020
    faqs

    Do you accept prepaid cards?

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    We provide several credit card payment processors. Some of them do accept prepaid cards, if they are tied to your…

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    Botany Biosciences
  • Mar272020
    faqs

    Why are payments so complicated?

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    We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an…

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    Botany Biosciences
  • Mar272020
    faqs

    What currency are your prices denominated in?

    By

    Our checkout prices are denominated in USD ($). Prices may be displayed in your local currency if our multi-currency system…

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    Botany Biosciences
  • Mar272020
    faqs

    Unexpected pending card charges on my bank statement?

    By

    Pending (pre-authorization) charges are a way for the processing bank to confirm your account has a positive balance. This is…

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    Botany Biosciences
  • Mar272020
    faqs

    My digital currency payment hasn’t gone through or is unconfirmed?

    By

    This usually means the transaction has timed out. This is typically due to not sending funds for the payment, not…

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    Botany Biosciences
  • Mar272020
    faqs

    I forgot to enter a discount code on checkout, can you add it retroactively?

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    Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. You can use the code…

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    Botany Biosciences
  • Mar272020
    faqs

    I ordered right before a sale, can you apply it retroactively?

    By

    Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. We apologize for any inconvenience.

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    Botany Biosciences
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