Payments

  • Mar272020

    I forgot my password, how can I reset it?

    FAQs
    By Serg Zhitar

    Please visit the following page to reset your password: https://botany.bio/my-account/lost-password/ If the system doesn’t recognize your login email it’s possible…

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    Botany Biosciences
  • Mar272020

    Can I pay with PayPal?

    FAQs
    By Serg Zhitar

    Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy,…

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    Botany Biosciences
  • Mar272020

    Can I pay with Amazon, Stripe, etc.?

    FAQs
    By Serg Zhitar

    Unfortunately we are unable to accept payments sent via Amazon and Stripe for the same reason we cannot accept payments…

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    Botany Biosciences
  • Mar272020

    Do you accept prepaid cards?

    FAQs
    By Serg Zhitar

    We provide several credit card payment processors. Some of them do accept prepaid cards, if they are tied to your…

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    Botany Biosciences
  • Mar272020

    Why are payments so complicated?

    FAQs
    By Serg Zhitar

    We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an…

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    Botany Biosciences
  • Mar272020

    What currency are your prices denominated in?

    FAQs
    By Serg Zhitar

    Our checkout prices are denominated in USD ($). Prices may be displayed in your local currency if our multi-currency system…

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    Botany Biosciences
  • Mar272020

    Unexpected pending card charges on my bank statement?

    FAQs
    By Serg Zhitar

    Pending (pre-authorization) charges are a way for the processing bank to confirm your account has a positive balance. This is…

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    Botany Biosciences
  • Mar272020

    My digital currency payment hasn’t gone through or is unconfirmed?

    FAQs
    By Serg Zhitar

    This usually means the transaction has timed out. This is typically due to not sending funds for the payment, not…

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    Botany Biosciences
  • Mar272020

    I forgot to enter a discount code on checkout, can you add it retroactively?

    FAQs
    By Serg Zhitar

    Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. You can use the code…

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    Botany Biosciences
  • Mar272020

    I ordered right before a sale, can you apply it retroactively?

    FAQs
    By Serg Zhitar

    Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. We apologize for any inconvenience.

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    Botany Biosciences
  • Mar272020

    Do you have a military/veteran/senior/other discount?

    FAQs
    By Serg Zhitar

    At this time we do not have any ongoing discount promotions. However, when you join our newsletter you will be…

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    Botany Biosciences
  • Jun232021

    Can you tell me about MESH?

    FAQs
    By rorydcook@gmail.com

    MESH is a digital wallet provider available to U.S. based customers with a focus on security. Using MESH, customers can…

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    Botany Biosciences
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