Frequently Asked Questions (FAQs)

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Please review our frequently asked questions. This is the fastest way to solve most problems.

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Product

How do we offer competitive pricing?

Our primary leverage in pricing is volume. We purchase raw materials at large scale which allows us to benefit from economies of scale in manufacturing and quality control.

Another consideration is pricing strategy. Our prices are derived from operational costs, rather than aggressively marketing and charging what the market will bear. We believe in sustainable business practices, so we focus on your needs, our customer’s satisfaction and products that can create the most value.

How do you verify products?

We verify every batch of every product with the help of accredited independent third party laboratories. The equipment and methods required for each product vary widely. For this reason we work with several speciality labs and PhDs in analytical and organic chemistry to design our analytical methods

Analytical techniques we use include NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, Organoleptics.

Do you have third party lab reports for all products?

Yes, we verify every batch of every product. You can view independent third party lab analysis and download copies of reports on every product listing under the tab titled “Third Party Analysis”:
Video Walkthrough

Regardless of what vendor you use, you should always request evidence of independent testing. Anything coming from a manufacturer or Chinese trading company is a no-go. Look for accredited domestic laboratories that have tied their name to the lab report and who would be liable if the report was false.

Keywords: 3rd party test, third party test, do you do 3rd party testing, where can I get copies of 3rd party lab results

Why is independent third party testing important?

Third party testing helps assure you are getting exactly what you paid for. A vendor can tell you whatever they want but if an independent third party registered lab is certifying it, what they say will carry more weight.

Let’s go into detail about what that means. A third party lab is a lab that is not run by the vendor or the manufacturer (first and second parties). The third party lab should also be independent, meaning they are not controlled by the other parties and have no conflict of interest about the results of analysis.

It’s important the lab is reputable. If the lab doesn’t know what they’re doing or cuts corners it means their analysis might not be valid. There is a lot of fraud in the analytical chemistry industry, and it’s important to work with companies that value integrity and ethics. We’ve seen unethical labs ask their clients what they want the results to say, before they even get a sample in.

We work hard to assure our contract labs are both ethical and use well validated analytical methods.

What are impurities and what difference does ≥99%, ≥98% or ≥95% purity make?

There may not be a noticeable difference between ≥99% and ≥95% pure products. However, this difference in purity can be a problem if you don’t know what’s in the impurity. Raw ingredients are produced by synthesis or extraction. So the impurities could contain residual solvents, byproducts or side products from production. In some cases impurities can be toxic, so it’s important than any relevant toxic residuals are tested, including heavy metals, pesticides, mycotoxins, microbes, etc. However impurities cannot be fully eliminated, it is impossible to make something 100% pure, even tap water has low levels of toxic heavy metals. It is also difficult to characterize every byproduct and side product of production and some impurities are just too small to measure. But impurities can be minimized. For that reason the highest standard of chromatographic purity in the pharmaceutical and nutraceutical industries is ≥99%. Whenever possible we use ≥99% raw materials, if this is not possible at production scale we use the next best option (e.g. ≥98%, ≥95%) and make this publicly known on our COAs. Where appropriate we test for specific toxins, contaminants and byproducts.

How is it possible for a quantitative (purity) report to be over 100%?

Quantitative (purity) analysis reflects mass purity, that is the proportion of mass of a sample that is the analyte, however this is difficult to measure directly. For that reason proxies like chromatographic purity are used. If you see a purity report on our products it is most likely an HPLC (High Performance Liquid Chromatography) report. HPLC is the most popular quantitative technique and it is an industry standard for quantitative analysis.

Chromatographic purity is nuanced and depends on the extinction coefficients of analytes, impurities and wavelength of light used. So it is not equivalent to mass purity. However, with a good reference standard, good methods and a relatively pure sample, chromatographic purity is a reliable approximation for mass purity and hence is used for most purposes.

An HPLC report is usually not a single precise measurement of chromatographic purity, because for many reasons the measurements will vary between injection runs. Instead reports are usually the mean of several (≥5) injection runs with an acceptable measurement error and variance. Our labs ensure measurement error is less than ±2% and confidence is greater than ≥95%.

For a more thorough explanation of potential sources of error please see the following StackExchange thread:
https://chemistry.stackexchange.com/questions/68041/hplc-lab-report-why-is-weight-purity-sometimes-over-100

What is your sourcing process?

When we decide to carry a product we use our contacts and industry resources to search for suppliers. Once we compile a list we begin the vetting process. From the most reputable we request samples. If the samples pass verification we request additional samples. If the samples are consistent we make a larger order.

Once we receive a raw material we quarantine it and evaluate it organoleptically. If it appears free of adulteration and contamination we send a sample to an accredited independent third party lab for analysis. Our analytical methods are derived from the scientific literature where possible or else developed by PhDs in analytical and organic chemistry. If the lab reports match our specifications we OK the product for production.

If any of that process fails we start all over.

Where do you source raw materials?

Our raw materials and ingredients are sourced from countries all over the world, including the United States, Canada, Mexico, Italy, Germany, India, Indonesia, China and more.

There is concern about non-Western manufacturers whose regulations are less strict, such as China. It’s important to note the food and botanical ingredient market is thoroughly globalized and that’s not inherently a problem provided correct quality control procedures and precautions are taken, including third party analysis. We encourage you to always demand evidence of third party analysis from your supplement provider.

Do you offer white labeling, custom products or wholesale?

Yes we do, if you’re interested in a custom product, white labelling or wholesale account please contact us and we’ll see what we can do for you.

How do you measure a product?

Proper measurement is important. Some ingredients can be dangerous when mishandled. We also recommend you measure your product on receipt to confirm total weight or volume.

Powders:
Scoops measure volume and scales measure mass. We strongly recommend you do not rely on a “microscoop” as the density of powder can vary.

We recommend using a precise milligram scale. Milligram scales with a precision of ±3mg are available on Amazon.com for <$20. Please read the following article to learn more about scales and precision:
http://www.concretecountertopinstitute.com/blog/2015/05/precision-measuring-concrete-countertop-mixes/

Once you have confirmed the total powder weight you can create a solution for more accurate volumetric measurement. See the question below on how to make a chemical solution.

Solutions:
Solutions are measured by volume. We recommend using a graduated beaker or pipette to measure volume.

How do you make a chemical solution?

Please review the following guide on how to prepare a chemical solution:
https://www.sciencecompany.com/Preparing-Chemical-Solutions.aspx

Glossary, basic terms to understand

Reagent – Any substance used in chemical reactions, analysis or research.
Solute – The substance which dissolves in a solution.
Solvent – The substance which dissolves another to form a solution. For example, in a sugar and water solution, water is the solvent; sugar is the solute.
Solution – A mixture of two or more pure substances. In a solution one pure substance is dissolved in another pure substance uniformly. For example, in a sugar and water solution, the solution has the same concentration throughout, ie. it is uniform.
Concentration – The ratio of solute to solution e.g. 10mg per mL, 10mg/mL, 10mg/cc.
Suspension – Typically a solution is transparent because solute particles are microscopic. A suspension has visible particles.

Introduction to Chemical Solutions

Chemical solutions involve dissolving a reagent in liquid to make it easier to measure, without relying on an expensive or imprecise scale. Assuming the solution is at a uniform concentration, measurement of the reagent can be done precisely using volumetric measurement tools like a beaker or pipette.

Selecting an adequate solvent

If you do not select an adequate solvent your solute will precipitate out of solution or lack uniformity, making handling difficult. The best way to verify a solvent is adequate is through trial and error solubility analysis.

Selecting your concentration

Solutions are easier to make and handle at lower concentrations. If you saturate a solution the solute may precipitate out of solution thus ruining the uniformity. Changing the pH or temperature of your solution can also result in precipitation.

Solution Example: Using mass by volume (m/v)

Formula
The formula for mass by volume (m/v) is: [Mass of solute (mg) / Volume of solution (ml)]

Example
A 10mg/mL NaCl solution has 10 milligrams of sodium chloride dissolved in 1 ml of solution.

Procedure

  1. Select a concentration for your solution e.g. 10mg/mL.
  2. Select a total volume for your solution e.g. 50mL.
  3. Weigh out your solute by multiplying the concentration by total volume e.g. 10mg/mL * 50mL = 500mg.
  4. Select an adequate solvent for your concentration.
  5. Pour your solute into your solvent and mix.
  6. The solute should fully dissolve and the solution should become transparent. If there is sediment or visible particles then the solution is not uniform.

Notes:

  1. The procedure above is simplified. Simply measuring 50mL of solvent and adding 500mg of solute introduces error because adding the solid will change the final volume of the solution. The more correct procedure would be to mix solute with ~80% of your solvent and then add solvent until you reach your desired volume of 50mL.
  2. The most common causes of precipitation include selecting an inadequate solvent, selecting too high a concentration, not using adequate measurement equipment (milligram scale, graduated beaker), mixing multiple solutes together (which will affect pH and lower solubility).
  3. We recommend against heating or incubation, as our products are novel and this can cause an unintended chemical reaction. The solute will also precipitate out as it cools down.

Precipitation and Suspension

What if your solution precipitates? You have a few options. If you selected too high a concentration you can add more solvent or a cosolvent and lower the concentration.

Another option, if the precipitation is minor, is to suspend the precipitate temporarily by agitating (shaking well, stirring vigorously) and then make your volumetric measurement. This will have some error, dependent on the level of precipitation and uniformity.

Several of our premade solutions can precipitate slowly and we indicate this by instructing to shake well before administration on the product label.

Will my product come with a measuring tool (scoop, scale, pipette)?

We do not provide scoops or scales to measure powder. We recommend using a milligram scale to measure powder as a volumetric scoops will be inaccurate. You can purchase a milligram scale on Amazon for ~$20.

All solution and solvent products come with a graduated pipette measuring up to 1.0mL.

Why is there so little powder in my jar?

Most of our powder products are sold in increments of 1000 milligrams (mg), that is 1 gram (g).  There are 70,000 grams in the average size person. So a single gram, even with the vast range of powder densities, will be a small amount. Less than a tablespoon.

It’s important to be careful when working with milligram quantities of active ingredients, be sure to use appropriate equipment such as a milligram scale and weigh boats.

Why is solution more expensive than powder?

Besides the additional labor, materials and packaging, solutions require additional QC procedures. For comparison, to analyze a powder product, you only need to submit a single sample for analysis, even if the batch is 1000+grams, provided the batch is uniform and the sample is representative of the whole. 

Solutions however cannot be aggregated into a single sample because that would tell us nothing about the consistency of individual bottles. So to verify 1000 bottles of solution you would need to test each one.

Instead we follow the industry standard practice of random sampling. Each lot of solution is sampled and we sample from different stages of the fill process to confirm there is no anomaly at any stage. But this can still be several tests per 1000 bottles and each analysis costs $150-350.

Why does my product look/seem different than last time?

When dealing with botanical extracts there will be variance between the plants and therefore the final extract. This is why analysis and testing is so important.

However even if you are dealing with a highly refined ≥99% pure raw material is it still possible for there to be differences in color, texture, odor, taste and even biochemical and pharmacokinetic properties between batches. This can be explained by differences in polymorphy i.e. the crystal structure of a substance. For example, sand and glass are made of the same molecule (SiO2), but have very different properties.

Several factors influence polymorphy, including the rate of change of temperature, pressure and reactants during synthesis. The study of polymorphy is a critical discipline in its own right, integral to the application of chemistry, including materials science and medicine.

So, if you notice a slight difference between batches of products, it’s normal and nothing to worry about.

What is my product's shelf life?

Let’s take altitude for a moment. Due to the second law of thermodynamics entropy is always increasing. As a result the active chemical molecules of a product are always degrading, albeit slowly. Eventually there will be a measurable decrease in potency. This can take several years with proper handling and storage. Unless stated otherwise the minimum shelf life for our products is 3 years after the date of manufacture. The date of manufacture is stated on the product label, labelled as “MFG”, next to the LOT #.

Unfortunately we can’t provide a more precise answer. True shelf life is variable and in most cases little data is available. FDA regulations require that no shelf life is given for a dietary supplement unless data can substantiate it. Rather that lie to you about the expiration date we’re just telling you how it is. Shelf life decreases with exposure to heat, moisture, oxygen and sunlight, which can create free radicals and break chemical bonds. Shelf life can be extended by deep freeze (-20ºC or -80ºC). A powder ingredient in deep freeze could have a shelf life in excess of 10 years with minimal degradation. It is not recommended to store a liquid, oil or solution product at anything below room temperature because this will alter the solubility properties and maybe precipitate the mixture, rendering it non-uniform and difficult to measure without resuspension.

How should my product be stored?

We provide proper storage instructions on each product listing and on product labels for each product. Generally, store in a cool, dry place away from heat, moisture and sunlight.

How should my product be handled?

You can handle our products like any other supplement. We can provide MSDS for each product on request.

My liquid, solution or oil product froze, will it be ok?

It’s possible for liquid products exposed to low temperature to freeze. For example, during cold months in high latitudes, water-based products can freeze during transit. Some solvents have high freezing temperatures so they can freeze above water’s freezing temperature. If your product froze and the bottle didn’t crack it’s OK, it just needs to be warmed to room temperature. Some products can precipitate out of solution if exposed to low temperature. If that happens you can run the bottle under warm water and shake vigorously before administration to re-suspend and re-solve.

My product was exposed to high or low temperature, will it be ok?

Every molecule has its own unique decomposition process. But let’s zoom out for a moment to provide a general understanding. Due to the second law of thermodynamics entropy is always increasing. On a long enough timescale most molecules are thermodynamically unstable. The molecules in our products are always degrading, albeit slowly. Eventually there will be a measurable decrease in potency. This can take several years with proper handling and storage. Changing the temperature of storage will affect the rate of degradation.

Let’s go over common scenarios.

  1. If a product is exposed to lower than recommended temperature there will be no increase in rate of degradation, with the exception that a solution product may precipitate and thus lose uniformity.
  2. If a product is exposed to higher than recommended temperature the rate of degradation will be accelerated. For illustration let’s say a product requiring room temperature storage is exposed to 115ºF, in that case there may be an increase in the rate of decomposition but this may not be measurable without months of continued exposure. Meaning you could leave a product in heat for a few days and if after it is properly stored the shelf life will still be years.
  3. If a product requires cold temperature storage, such as a deep freezer at –20ºC, then the risk of degradation from high temperature exposure depends on the degree and duration and the presence of oxygen, moisture and sunlight. Oxygen, moisture and sunlight all produce free radicals and break chemical bonds that can accelerate degradation. Even so, less than 24 hours of human-tolerable temperatures will not substantially degrade any of the products we carry.

Orders

Do you have a Refund, Return & Exchange Policy?

Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges

How can I modify or change my order?

All orders are held for 1 hour to allow for modification. After this time we cannot guarantee we can intercept an order.

We can make the following modifications to your order:

  • Shipping address change
  • Shipping service change
  • Substitute a product
  • Remove a product
  • Add a product
  • Cancel order

To modify an order please submit the following form:
Modify My Order

How can I cancel my order?

All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.

If you are a registered user please find your order on the Order History page and then select the Cancel or Request Cancel button. If this is not possible please contact us immediately. We will do our best to accommodate you.

For registered users:

  1. Login
  2. Select the Orders tab from your Dashboard
  3. Find your most recent order
  4. Select Cancel or Request Cancel
  5. Enter your reason for cancellation
  6. Submit

What if I receive a wrong, missing or defective item?

Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).

I did not receive an order confirmation email?

It is possible your email was entered incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.

Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.

What if I'm not satisfied with my order?

We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.

Account

I forgot my password, how can I reset it?

Please visit the following page to reset your password:
https://botany.bio/my-account/lost-password/

If the system doesn’t recognize your login email it’s possible you used another email, incorrectly entered your email or checked out as a guest and never created an account.

How do I view my order history?

Order history is only available for registered users who have created an account. Orders placed as a guest will not be shown in your account.

To view order history please Login:
https://botany.bio/my-account/

Then visit the Orders tab on your My Account dashboard:
https://botany.bio/my-account/orders/

Payments

Can I pay with PayPal?

Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy, PayPal has made a willful choice to not work with the majority of supplement vendors. While some smaller vendors in and out of our industry are able to offer PayPal, it is only because they have not triggered PayPal’s internal audit thresholds. We encourage additional questions or feedback regarding this policy to be directed towards PayPal’s customer support team.

Can I pay with Amazon, Stripe, etc.?

Unfortunately we are unable to accept payments sent via Amazon and Stripe for the same reason we cannot accept payments from PayPal. We encourage additional questions or feedback regarding these policies to be directed towards the respective customer support teams of those companies.

Do you accept prepaid cards?

We provide several credit card payment processors. Some of them do accept prepaid cards, if they are tied to your billing address details and allow online transactions. This is described in more detail on the checkout page when you select a payment method.

Why are payments so complicated?

We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an oligopoly of entrenched interests. Our products are considered “high risk” and it is not possible to use a retail payments processor like PayPal, Stripe or Amazon.

Imagine a world where to pay your friend $10, you have to give some middle-man $10, he takes $1 for himself, puts $1 in a box “for safety” and one week later gives us $8. Every now and then the middle man runs off with the money. That is the gist of the high risk payments industry.

The truth is more complex, with more fees, more middle-men and more headache. For this reason and others we encourage you to learn about digital currencies which allow you full control over what you can or can’t do with your money. Please visit the following page to read our Bitcoin beginner’s guide:
https://botany.bio/beginners-guide-to-bitcoin/

What currency are your prices denominated in?

Our checkout prices are denominated in USD ($). Prices may be displayed in your local currency if our multi-currency system is enabled.

Unexpected pending card charges on my bank statement?

Pending (pre-authorization) charges are a way for the processing bank to confirm your account has a positive balance. This is useful in the services industry for example where tips are processed separately. Pending charges can be for an amount between 20% and 130% the order total, so they may not match the order total. They will disappear in 1-3 business days.

If your card payments are not going through at all but you are seeing these pending charges, it typically means your billing address does not match the one you entered on checkout or your bank is blocking the transaction. Please call your bank to confirm the billing details and make sure they are not blocking the transaction. If it still doesn’t go through please contact us.

My digital currency payment hasn't gone through or is unconfirmed?

This usually means the transaction has timed out. This is typically due to not sending funds for the payment, not sending enough funds, or sending the funds after the timeout or without enough TX fee to confirm in time. If you wish to make a purchase, you will have to make the purchase again using our checkout page. Please make sure to read all email alerts from our system as they inform you every step of the transaction. Please review the following article and make sure to include a TX fee that is likely to be confirmed quickly:
How to Select a Bitcoin Transaction Fee

There are however a few exceptions:

  1. Double check your transaction numbers and payment addresses, a common error is creating two transactions then paying for one and not the other. Make sure to check the payment ID’s are to the payment addresses you sent to.
  2. If you are sending your coins from an exchange they may not have sent the funds yet. So please check with your exchange to see if it was processed; if it was, you can provide us with the blockchain txid and we can look for it, as long as it was sent to our wallets.
  3. If you are sending from a wallet that is not synced, you will have to wait for the client to catch up and then send the payment. If it does send, you can provide us with the txid and we can look into it, as long as it is sent to our wallets.

Unconfirmed Transactions
If you don’t know what a Bitcoin “Confirmation” is please see here:
https://www.buybitcoinworldwide.com/confirmations/
If your coins have not yet confirmed (such as if you didn’t pay any/enough TX fee), you will need to wait for the transaction to confirm or be dropped from the network. This can take several weeks. There are ways to increase the transaction fee so miners accept it:
https://bitcoin.stackexchange.com/questions/49723/replace-by-fee-vs-child-pays-for-parent
It is also possible to pay miners directly to accelerate confirmation:
https://pool.viabtc.com/tools/txaccelerator/
When the transaction confirms you will receive an automatic email confirming we’ve received the funds. If you haven’t received an email 8 hours AFTER your coins confirm, please contact us.

Reclaiming Funds
Our system allows you to reclaim funds in the event that insufficient or excess funds are sent. However, we cannot process a refund until the transaction confirms.

I forgot to enter a discount code on checkout, can you add it retroactively?

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. You can use the code on your next order.

I ordered right before a sale, can you apply it retroactively?

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. We apologize for any inconvenience.

Do you have a military/veteran/senior/other discount?

At this time we do not have any ongoing discount promotions. However, when you join our newsletter you will be the first to know about new promotions, products and updates. We will also send you a 10% off coupon for your first purchase.
Botany.Bio Newsletter

Shipping

Do you have a Shipping & Returns Policy?

Yes, you can find our shipping and returns policy here:
Shipping & Returns

Do you ship to my country?

Yes, we ship worldwide. We do not typically have issues with customs but if it happens we will reship for free.  If we fail to deliver the second time we can issue a full refund. Orders over $250 are insured so there is no risk of damage.

Please review our shipping policies for more information about international restrictions, customs fees and duties and customs delays:
International Shipping Policy

Where do you ship from?

We ship from the Central Coast of California.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

How much does shipping cost?

This depends on the courier, service and destination. The fastest way to find out would be to add products to your cart and go to the checkout page.

What couriers and services do you offer?

We primarily use USPS. We also offer some services by UPS, Fedex and DHL. Please visit the following page for more details:
Shipping & Returns

Do you offer free shipping?

Yes we do. We offer free USPS First Class Mail (2-8 day transit) shipping on all USA orders and free USPS Priority Mail (2-4 day transit) on all orders over $100. We provide free USPS Priority Mail International shipping on orders over $300. At Some products do not qualify for free shipping due to special shipping requirements. This will be noted on the product listing and checkout pages.

Do you ship to PO boxes?

USPS services will ship to USPS P.O. boxes. Fedex and UPS will ship to their respective mailboxes.

Do you ship to Military APO/FPO/DPO addresses?

Yes we do. If you’d like to know more about how to format a military address for our couriers please read the following guides:
https://stamps.custhelp.com/app/answers/detail/a_id/774/~/how-to-send-apo%2Ffpo-military-mail
https://www.shipitapo.com/personal/apo_fpo_guide.php

Military addresses are typically overseas but still use the United States as destination country. Please do not use a foreign nation as the destination country or there is a high chance of losing the package.

There are three Military “States”:
AA, which stands for Armed Forces (the) Americas
AE, which stands for Armed Forces Europe
AP, which stands for Armed Forces Pacific

And three “City” equivalents:
APO, which stands for Army Post Office
FPO, which stands for Fleet Post Office
DPO, which stands for Diplomatic Post Office

Based on these constructs, a typical Overseas Military Mail address looks like this:

Name
Postal Service Center + Identifier
APO, AP ZIP

or

Name
Postal Service Center + Identifier
FPO, AP ZIP

When does my package ship?

Your order should ship within 1-3 business days. If there is an issue we will notify you.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

Why hasn't my order shipped after 3 business days?

Typically if there is an issue we will notify you. If not please contact us.

EChecks:

Please allow eCheck orders 3-5 business days for processing and verification. This is for security and fraud prevention purposes.

Large & Special Orders:

Large and special orders may require additional processing, we will notify you within 3 business days if this is the case.

Backstock Orders:

We mark product listings out of stock as soon as possible to prevent backorders but there are logistical and technical reasons why the website may not update in time. In that case we will alert you within 3 business days and explain when we expect a restock. You will have the opportunity to cancel all or part of your order and have the instock items shipped separately.

How long does delivery take?

Please review the following page for estimated delivery times:
Shipping & Returns

Can you ship my order overnight?

Unfortunately no. We offer USPS Priority Express shipping for USA orders which is the fastest service USPS provides. For most packages this takes 2 – 3 business days with delivery confirmation and tracking.  Estimated arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.

While it’s true USPS Priority Express has a 2-day refund guarantee. We will not refund if the package is late. We would like to offer this but USPS makes it difficult to claim a refund, usually requiring phone calls and several weeks of follow up.

What does the package look like, is it discrete?

Our packaging is nondescript and there are no markings that suggest the contents. The shipping label does not mention BOTANY. We can also remove product labels for discretion, if you request this on the checkout order notes.

We use plain shipping materials including padded envelopes, mailer boxes, zip lock bags, and USPS flat rate packaging:
https://www.uline.com/BL_1255/Uline-Bubble-Lined-Poly-Mailers
https://www.uline.com/BL_1403/Literature-Mailers-White
https://store.usps.com/store/results/shipping-supplies-flat-rate/_/N-1bzu2g5

Will I receive a tracking number?

Yes we will send you a tracking number as soon as the order ships within 1-3 business days and provide regular email updates on the tracking status from then on.

How can I track my order?

You should start receiving tracking updates via email within 1-3 business days of your order being paid.

To look up your order tracking, please visit the following page:
Track My Order

Alternatively, registered users can find their tracking on their order history:

  1. Log into your account
  2. Go to the Order History tab
  3. View your most recent order
  4. Your tracking number will be in the order details

Why does my tracking page say 'not found', 'info received', 'waiting for shipment'?

There can be a delay of up to 48 hours in USPS’s online tracking system.

A tracking number that is “not found” means USPS does not have the tracking number in its system yet or the USPS system is down, which happens frequently.

A tracking status of “info received” or “waiting for shipment” means the shipping label has been paid but the package has not yet been scanned in by the post office.

My tracking says delivered but I did not receive the package!

If the tracking says Delivered but you have not received the package there are a few possibilities.

It’s possible the package was received by someone else. Couriers sometimes drop off packages at the wrong address, street or mailbox. It is possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package.

If you still can’t find it contact the courier, our tracking emails will provide contact information. Couriers will have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.

  • USPS Customer Support: 1 (800) 275-8777
  • Fedex Customer Support: 1 (800) 463-3339
  • UPS Customer Support: 1 (800) 742-5877
  • DHL Customer Support: 1 (800) 225-5345

Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.

If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.

What if my package tracking stops updating?

We will not keep your payment if you never receive the goods. If package tracking stops updating for over 15 days domestically or over 30 days internationally, we will review the case for a reship.

We offer at least 1 free reship. If the second shipment fails we will consider options including changing destination address, changing shipping service and issuing a refund.

If the issue is customs we can typically improve the odds of passage by changing the shipping service or courier.

What if my item is damaged during shipment?

All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.

Hemp & CBD

What is hemp oil?

Hemp oil is the essential oil produced from the leaves, buds, and stem (aerial parts) of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Oil that comes from only the seeds of hemp— hemp seed oil — does not include all of the same plant compounds and is primarily composed of dietary fats.

Botany’s Whole Hemp CBD Oil is a whole plant hemp extract with a full spectrum of phytocannabinoids, terpenes, flavonoids, aldehydes and more. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health.* It exists in the immune system, many organs, and the central nervous system. The ECS accepts our bodies’ internal endocannabinoids as well as the phytocannabinoids found in hemp.

Botany’s Whole Hemp CBD Oil is available without a prescription and is sold and shipped to all 50 states.

What is pure CBD (CBD isolate)?

Pure CBD or CBD Isolate is a highly refined extract of hemp. It is ≥99% pure Cannabidiol (CBD) the molecule responsible for many of hemp’s medicinal and therapeutic properties. It does not contain any other cannabinoids (including THC), terpenes, flavonoids or anything else found in the hemp plant that may have therapeutic value. It is THC-free as measured by high performance liquid chromatography (HPLC), meaning it has less than 13 parts per million of THC (the limit of detection) and therefore is free of the intoxicating effects of marijuana and will have no effect on a standard THC drug test.

In our Pure CBD Oil products we take ≥99% pure CBD and infuse it in Organic Coconut MCT Oil.

What does full spectrum CBD mean?

Full Spectrum CBD is a catchall term meaning the product has more than just CBD. It includes the rich variety of hemp molecules with therapeutic value. Full spectrum products are more faithful to the essence of the hemp plant. Whereas CBD isolate only includes ≥99% Cannabidiol, a full spectrum CBD product will include CBD as well as other phytocannabinoids including CBD, CBDV, CBG, CBC, CBN, THCV, and even small amounts of THC. In addition to that Botany’s Full Spectrum CBD product will include terpenes, flavonoids (cannaflavins), aldehydes and more, that naturally occur in the hemp plant. Scientific research suggests the components of hemp work together synergistically in an “entourage effect” with CBD, producing greater relief and benefits together than CBD alone.

Be careful though, not all full spectrum products are the same. Many companies deceptively market their CBD isolate products as full spectrum when they do not contain anything except CBD, and sometimes not even that. We recommend you always ask a vendor for recent third party lab analysis to confirm what’s in their product. Some products are full spectrum “distillates” meaning the hemp extract was further refined by distillation, increasing the concentration of phytocannabinoids and also removing the other plant components including terpenes, flavonoids, aldehydes and other phytocompounds with therapeutic property. Distillates aren’t worse per se, they are useful in product formulation, but just know they don’t include the full essence of the hemp plant, they are strictly phytocannabinoids and nothing else.

Botany’s Full Spectrum Hemp Extract is the essence of the hemp plant, undistilled and minimally refined to preserve its important phytocompounds. It includes important components of the hemp plant with therapeutic value as they are found in nature including phytocannabinoids, terpenes, flavonoids (cannaflavins), aldehydes and more.

What does broad spectrum CBD mean?

Broad spectrum CBD extracts are similar to full spectrum CBD extracts in that they contains a natural spectrum of other cannabinoids besides CBD that are naturally found in hemp. The difference is that broad spectrum CBD extracts have had all of their Tetrahydrocannabinol (THC) removed. They are THC-free.

Typically it’s not possible to remove THC until the hemp extract has been refined by distillation so broad spectrum CBD extracts are typically free of other phytocompounds of hemp such as terpenes, flavonoids (cannaflavins), aldehydes, etc. Distillates are are not worse per se, they are useful in product formulation, it’s just a tradeoff that makes this type of extract different. A broad spectrum CBD extract can include common phytocannabinoids such as CBD, CBDV, CBG, CBC, CBN, THCV, etc. but not THC and not other phytocompounds unless they are added in later through product formulation.

What is the recommended dosage for CBD?

Clinically CBD, in the form of the drug Epidiolex, is prescribed by doctors in a wide range of dosages according to clinical observation, In adults dosages range from 5-20mg/kg of body weight, meaning a dose of 1500mg/day on the higher end: https://reference.medscape.com/drug/epidiolex-cannabidiol-1000225

In practice, as a dietary supplement, we recommend doses significantly under what is prescribed for clinical indications. That said, the doses we suggest are not determined scientifically or validated by clinical data and since the effects of CBD will vary between individuals according to differences in biochemistry and physiological characteristics such as age and weight, it’s difficult to recommend a universal dosage that will work for everyone. As a starting point we’ve included the chart below with general dosage guidelines organized by body weight and desired effect. We recommend experimenting with your dosage to find what works best for you, always progressing from lower to higher doses. Click here to learn more about CBD dosing. (link for pasting: https://www.medscape.org/viewarticle/905695)

Body weight/desired effect  85-140 lbs140-200lbs200+lbs
Mild effect10-15mg20-25mg20-35mg
Moderate effect15-20mg20-30mg30-45mg
Strong effect20-25+mg25-35+mg40-60+mg

These doses may be taken 1-3 times daily depending on your symptoms and relief requirements. Please note our products vary by concentration – consult your product literature and label for the concentration (mg per serving) of your particular product.

Is hemp-derived CBD legal?

Under the 2018 Farm Bill, CBD is federally legal if derived from hemp plants with less than 0.3% THC by dry weight and produced according to certain regulatory standards. Our products comply with these guidelines. To learn more about the legal climate surrounding CBD and hemp, click here. 

Link: https://www.brookings.edu/blog/fixgov/2018/12/14/the-farm-bill-hemp-and-cbd-explainer/

What is the difference between hemp and marijuana?

Cannabis is a genus of flowering plants in the Cannabaceae family consisting of three primary species: Cannabis sativa, Cannabis indica, and Cannabis ruderalis. The terms “hemp” and “marijuana” are colloquial classifications of these plants that have been adopted into our culture and explained below – they are not scientifically legitimate nomenclature for any species of the cannabis plant. 

Hemp is a legal term used to classify varieties of cannabis that contain less than 0.3% THC by dry weight, with wide industrial and physiological application.

Marijuana on the other hand is a term used to classify varieties of cannabis that contain more than 0.3% THC by dry weight, and which can induce psychoactive effects on the user. 

While marijuana (cannabis varieties with >0.3% THC by dry weight) remains federally prohibited, hemp and hemp-derived cannabinoid products have been federally legalized under the 2018 Farm Bill. All hemp-derived cannabinoid products we sell comply with these federal guidelines. To learn more about the differences between cannabis classifications in the law and culture, click here.

What do your CBD and hemp related products taste like?

While tastes vary from person to person, we can say our CBD and hemp related products consist of various cannabinoid extracts dissolved in organic flavorless coconut-derived MCT oil. Hemp extracts have a distinctive flavor profile that some might find offensive. Fortunately the quantity of product needed for an effective dose is low and any taste will subside quickly. Our products can also be mixed with food and drinks to mask the taste.

Where do you source the CBD and hemp used in your products?

Our hemp is sourced from pesticide-free family farms in the USA. The aerial parts of the hemp plant are harvested, dried, finely ground and extracted using ethanol extraction. At every stage of the extraction process samples are submitted for analysis to third party independent laboratories to ensure the product is free of harmful contaminants including residual solvents, toxic heavy metals, pesticides, microbial pathogens, mycotoxins and more.

Are your products environmentally conscious?

We make every effort to ensure our products are sourced, distributed, and sold in environmentally responsible ways. This includes using packaging that is environmentally degradable. 

Will I fail a drug test if I use your hemp and CBD products?

Our THC-free products do not contain a detectable amount of THC. Our full spectrum products contain full spectrum oil that contains less than 0.3% THC. While these quantities are far lower than the amount detectable on most drug tests, we cannot provide any guarantees regarding drug test results when using any of our products. 

Are your products vegan/gluten-free/non-GMO/organic?

Our products, manufacturing methods, and facilities do not contain, utilize, or involve animal products. Our products do not contain gluten in any ingredient, though we cannot legally guarantee its absence. We do not use genetically modified ingredients and our oil products use certified organic coconut MCT oil as a carrier.

What process do you use to produce hemp extract and CBD from raw biomass?

We use ethanol extraction. Alcohol extraction of cannabis has been done for centuries. Cannabinoids have excellent solubility in lower alcohols such as ethanol and isopropanol, provided that the water content of the alcohol is low. Ethanol tinctures of cannabis are a part of the US Pharmacopeia, and before prohibition, were readily available for various ailments. While many lower alcohols can be used for efficient extraction of cannabinoids from cannabis, ethanol is the preferred solvent, since it is non-toxic and used in food. Typically, the cannabis is put into a filtration device, and room temperature or slightly colder ethanol is passed through. The ethanol must dehydrated to dissolve the cannabinoids effectively: higher amounts of water reduce the solubility of the cannabinoids and lower the amount extracted. At 80 proof (40% alcohol), very little oil is extracted, due to the much lower solubility of cannabinoids in this water-heavy solvent system.

After extraction, the ethanol is evaporated leaving the cannabis oil as a residue. Heat and vacuum are then applied to remove residual ethanol. This is a highly effective, albeit inefficient process. The end result is a concentrated hemp extract oil containing most of the phytocompounds with therapeutic value including cannabinoids, terpenes, flavonoids (cannaflavins), aldehydes and more. This extract is usually ~50-80% phytocannabinoids by weight.

Additional refinement can be done via distillation to remove non-cannabinoid components resulting in an extract that is ~80-99% phytocannabinoids. Finally, the distillate can be further processed to remove specific components like THC to create a broad spectrum distillate or non-CBD components to produce CBD isolate.

Is Cannabidiol (CBD) Safe?

According to the medical literature, possible side effects of CBD include nausea, fatigue and irritability. CBD can increase the level in your blood of the blood thinner coumadin, and it can raise levels of certain other medications in your blood by the same mechanism that grapefruit juice does: https://medium.com/cbd-origin/is-it-safe-to-take-cbd-with-other-medications-cbd-drug-interactions-explained-446ed50b4758

What is the Evidence for CBD (Cannabidiol) Health Benefits?

It would take more space than we have to write here to fully answer this question. So for expedience we will summarize Harvard Medical School’s assessment:
https://www.health.harvard.edu/blog/cannabidiol-cbd-what-we-know-and-what-we-dont-2018082414476

EXTRA DUPLICATE

Do you have a Refund, Return & Exchange Policy?

Yes, please find our Refund, Return & Exchange Policy on the following page

How can I modify or change my order?

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we can intercept an order.